Twinspider Privacy Policy
GENERAL INFORMATION
This Privacy Policy (“Privacy Policy” or “Policy”) describes, among other things, the types of information we may collect, how that information may be used, and with whom the information may be shared. This Privacy Policy applies to our (i) Marketing Activity (as defined below), including whenever you use or interact with our website [insert TwinSpider website URL] (the “Website”), (ii) information collected and processed through our software products (the “Software”) or the services we provide, including any content or material provided thereon (collectively with the Software, the “Services”), and (iii) contact information we collect from vendors and partners for the purpose of management and execution of the respective engagements.
If you do not agree to this Policy, please avoid using our Website, Software, or Services. You are not legally required to provide us with any Personal Data, but without it, we may not be able to provide you with the best experience.
We encourage you to read this Privacy Policy carefully and use it to make informed decisions.
WHAT INFORMATION DO WE PROCESS AND HOW DO WE COLLECT IT?
Contact Information: When using the Website (including when subscribing to our newsletter, registering for an event, responding to a survey, or filling out a form) or when we receive your business contact information from various marketing events we organize or participate in, or from other lawful and legitimate sources (collectively with the Website, “Marketing Activities”), we may collect Personal Information, such as your name, address, telephone number, and email address (“Contact Information”). We do not require that visitors to our Website provide us with Contact Information, and you may visit our Website anonymously. We do not collect Contact Information when you visit our website unless you choose to provide it to us. The decision to provide Contact Information is voluntary, and you may withdraw your consent at any time.
We collect Contact Information of the relevant personnel of our customers, business partners, service providers, and vendors, in the course of our respective engagements and for the purpose of management and execution of such engagements.
Online Identifiers: When you interact with our Website, we may collect your online identifiers, such as Internet Protocol (IP) address, user IDs, and contact preferences (“Online Identifiers”). Online Identifiers may be supplemented with information you provided to us through other services and sources, such as trade shows or seminars, as well as other data collection methods.
Call Recording: We may record some of the marketing and sales calls with our prospective customers, but this will be only for internal training and quality control purposes and in accordance with applicable laws.
Metadata from the Software: We may also collect incidental Personal Information that is included in the metadata processed in the course of our customers’ use of our Software and Services. Such incidental Personal Information relates to individuals whose Personal Information is on our customers’ systems or environments that are monitored by the Software.
Non-identifiable Information: We may collect non-identifiable information, which may be made available or gathered via the use of the Services and/or through Marketing Activities (“Non-Personal Information”). Non-Personal Information which is being collected may include directory names, server names, share names, file names, configurations, logs from the Software (e.g., event logs), browsing events, and technical information transmitted by your device.
Google Login Information: If you choose to log in using Google, we will collect your Google account information, including your name, email address, and any other data you choose to share with us. This data is used to authenticate your identity and facilitate your access to our Services.
HOW DO WE USE THE INFORMATION WE COLLECT?
WHAT ARE THE LEGAL BASES FOR PROCESSING OF PERSONAL INFORMATION?
We will process Personal Information based on either of the following legal bases, each of which is prescribed by relevant data protection laws.
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Performance of a contract, compliance with a legal obligation: We process Personal Information where it is necessary for the performance of our contract with you or in order for us to comply with our various legal and/or regulatory responsibilities.
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Legitimate interests: We also process Personal Information where we deem such processing to be in our (or a third party’s) legitimate interests and provided always that such processing will not prejudice your interests, rights, and freedoms.
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Consent: On certain occasions, we may ask for your consent to process Personal Information.
WITH WHOM WE SHARE THE INFORMATION WE COLLECT
We may share Personal Information with Google as part of the login process, subject to their privacy practices. We disclose Personal Information to trusted third parties that help us maintain and provide our Services and/or Marketing Activities. We only disclose Personal Information as described in this Privacy Policy or as permitted by applicable law.
If you fill out a registration form to participate in an event organized by TwinSpider alone or together with other exhibitors and/or sponsors (“Co-Organizers”), TwinSpider may share the information you provided in the registration form with its Co-Organizers. In that circumstance, you will be subject to the Co-Organizers’ communications and privacy practices.
We may share Personal Information with our affiliates and subsidiaries, subcontractors, and other third-party service providers, auditors or advisers of our business processes, and any potential purchasers or investors in TwinSpider.
COOKIES AND TRACKING TECHNOLOGIES
We use “cookies” (or similar tracking technologies) when you access or interact with our website. We may also utilize Google Analytics and similar services, which may collect information about your interactions with our Services.
The use of cookies is a standard industry-wide practice. A “cookie” is a small piece of information that a website assigns and stores on your computer while you are viewing it. You can find more information about cookies at www.allaboutcookies.org.
Additionally, after you register on our Website, we are able to backtrack your activity on our website even before you registered.
Please note that once you choose to opt out or disable cookies on our website, some features of the website may not operate properly, and your online experience may be limited.
INTERNATIONAL DATA TRANSFERS
Since we operate globally, it may be necessary to transfer, store, and process Personal Information in other countries in which we or our affiliates, subsidiaries, or service providers maintain facilities. The data protection and other laws of these countries may be different than those in your jurisdiction of residence.
EU and UK residents, please note that we may transfer your Personal Information to countries outside the EEA or the UK. In these instances, we will take steps, as required by applicable law and market practice, to ensure that a similar level of protection is given to Personal Information.
HOW LONG DO WE RETAIN THE INFORMATION WE COLLECT?
Unless you instruct us otherwise for justified reasons, we retain the Personal Information we collect for as long as needed to manage our business and provide our services and to comply with our legal obligations, resolve disputes, and enforce our agreements.
As for the retention of Subscriber Data – our default retention policy is a sliding window of [insert retention period] during the subscription term (unless a longer period was approved by TwinSpider, at its sole discretion, at the request of the customer). Upon the end/termination of the subscription term, Subscriber Data which is held by TwinSpider at such time shall be kept for a period of up.
